Multi-Day Moroccan Tour Cancellation Terms

Cancellation Terms

Prices

 Multiday Tours: Prices for multiday tours are given after discussing with a Genuine Morocco representative and your itinerary approval.

Deposit

After we confirm your tour to you in writing, we ask you to pay a non-refundable deposit of 30% of the total tour cost. Deposit payments can be made via electronic bank transfer or credit card. Details of how to pay the deposit will be sent to you in writing when we confirm availability. All the bookings are secured after we receive the initial deposit.

Cancellation by client

You must notify us in writing by email should you wish to cancel a tour. Cancellation is effective on the date we receive your notification. The following charges are applicable upon cancellation: • After deposit and before 30 days, the deposit will be retained. Between 30 days and 15 days before arrival, 50% of the total cost will be retained, and if cancellation is less than 15 days before arrival the payment is non-refundable.  

Cancellation/Alteration by Genuine Morocco

Due to the nature of our tours, certain situations (adverse weather conditions for example) may mean that we will need to change the expected itinerary of your chosen tour. If this is the case, we will advise you as soon as we become aware of any such situation. We will do everything possible to keep the tour as close to the original itinerary as possible. In some cases, however, we may be forced to cancel the tour for reasons beyond our control “force majeure”. If this is the case, you will be entitled to a full refund minus any costs already incurred by us. If we cancel a tour for any reason other than force majeure, you will receive a full refund from us. No further compensation will be payable by us.

If you are unsure about any of our booking conditions, please feel free to contact us.